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Individual Service Funds

What is an Individual Service Fund?

An Individual Service Fund (ISF) is an arrangement where a local authority transfers the funds agreed for a person’s care and support arrangements to an organisation of their choice, so that the person can be in control of how their support is designed and delivered.

How does an ISF work?

  • The person chooses an organisation to hold their ISF on their behalf.

  • The local authority has a flexible contract arrangement with that organisation, so it can hold the person’s budget.

  • The organisation has a ‘two-way agreement’ with the person to determine how their ISF will be managed.

  • The organisation works with the person (and their family/circle of support, if appropriate) to design and set up their support using the ISF.

  • The local authority pays the ISF directly to the organisation. The money is protected so it can’t be spent on anything else.

  • If a change needs to be made to the person’s support, the organisation can make the change straight away without waiting for confirmation from the person’s social worker.

  • The ISF can be used flexibly to provide support – such as paying for services in the community, services from other providers or assistive technology – as long as it meets the outcomes identified within the person’s Care Act assessment.

  • The organisation must provide a regular report to the person about how their budget is being spent.

How will we use ISFs at Affinity Trust?

Affinity Trust is setting up a small number of ISF pilots to test and develop the ISF model.

Staff involved with people who have chosen an ISF will receive training and resources to support the process.

Think Local Act Personal

Think Local Act Personal is a national partnership of more than 50 organisations committed to transforming health and care through personalisation and community-based support. See our entry in the Think Local Act Personal directory.


Contact us

Our work to develop Individual Service Funds at Affinity Trust is led by Sarah Holmes.

Sarah has worked operationally and strategically with health and social care providers for the past 20 years. She is also accredited as an independent support broker with the National Brokerage Network.

Email: sarahholmes@affinitytrust.org

Contact us

Contact us

Head Office

Head Office
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T: 01844 267800 F: 01844 267049 E: info@affinitytrust.org

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North West England

North West - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
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Scotland

Scotland divisional office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E: infoscotland@affinitytrust.org
Oban office
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T: 01631 571311 F: 01631 566708 / 0872 111 4616 E: infoscotland@affinitytrust.org
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Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E: infoscotland@affinitytrust.org
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T: 01700 500376 E: infoscotland@affinitytrust.org

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
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Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E: infosouth@affinitytrust.org

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E: infosoutheast@affinitytrust.org
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Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E: infosoutheast@affinitytrust.org

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South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E: infosouthwest@affinitytrust.org

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support service
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T: 07341 478228 E: paultaylor@affinitytrust.org
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