‘Staff were highly motivated’
The Care Quality Commission (CQC) has rated Affinity Trust’s support in Tameside ‘Good’ in all five categories – caring, effective, responsive, safe and well-led.
CQC, the independent regulator of social care in England, inspected the service in January. Affinity Trust supports 29 people in Tameside, mostly in supported living settings.
The inspectors visited the homes of five people supported by Affinity Trust, and spoke to another three, as well as five of their family members and ten staff. They also reviewed care and medication records and staff recruitment and supervision files.
The inspectors found:
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Staff knew the people they support well, speaking about their achievements with passion and pride.
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Staff promoted people’s independence – for instance by encouraging them to prepare and cook meals as much as they could. Specially adapted kitchen utensils and equipment were sourced if needed.
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People said that staff listened to them; their views and preferences were recorded, and support was being delivered in line with these.
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People took part in a wide range of activities both at home and in the community, including voluntary and paid work.
CQC noted that Affinity Trust had developed ‘a positive work culture’. They added that Tameside staff were ‘highly motivated’ and passionate about person-centred support. This was echoed by a relative who said: “Staff are lovely. We have regular staff and they work well as a team. The management are good, they are involved and keep you informed.”
Staff spoke highly of their induction, training and supervision, one saying “Induction was really thorough…I got everything I needed”.
The ‘Good’ rating for Tameside means that, since July 2018, all Affinity Trust’s registered locations in England have been rated ‘Good’ by CQC.
Read the full report on CQC’s website
See all Affinity Trust’s ratings, reports and inspections
