The Care Quality Commission (CQC) has rated Affinity Trust’s support in the West Midlands ‘Good’ in all five categories – caring, effective, responsive, safe and well-led.
The inspection was carried out by one inspector and one ‘expert by experience’. They spoke to 10 relatives or representatives of people supported, and received written feedback from one more. They also visited people in their homes, spoke to a cross-section of staff, and reviewed records.
The inspectors found:
People were supported and treated with dignity and respect, and involved as partners in their care.
Staff respected and promoted people’s equality and diversity by embracing their individuality, likes and preferences.
People were supported to keep in touch with their families and friends.
CQC also observed that people supported had been involved in producing their support plans, as had their relatives.
Staff were knowledgeable about people’s needs and preferences, and spoke positively about the level of information they received. One relative commented: “Staff are excellent. They match Affinity’s ethos”.
Another relative said that staff had transformed their daughter’s life, adding: “They are absolutely excellent. The whole ethic is excellent.”
The ‘Good’ rating means that all Affinity Trust’s registered locations in England have been rated ‘Good’ by CQC for more than a year.