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“Staff are fantastic, super-professional”

The Care Quality Commission (CQC) has rated Affinity Trust’s residential home in Hastings ‘Good’ in all five categories – safe, effective, caring, responsive and well-led.

CQC, the independent regulator of social care in England, visited people in their home on the south coast, which supports six people with learning disabilities, at the end of May.

The inspectors spoke to three staff and reviewed documentation such as staff training and supervision records.

The inspectors noted:

  • People’s outcomes were consistently good, and their feedback confirmed this.

  • People were being supported in the least restrictive way to encourage their independence.

  • Staff knew people’s preferences and needs very well. A relative said: “Staff are fantastic, super-professional. It really puts your mind at rest knowing how well people are looked after.”

CQC also saw that staff encouraged people to try new foods. A relative said their loved one used to have a limited diet but, thanks to this encouragement, had tried new foods and now enjoyed eating out.

Activities at the home included riding lessons, cookery, bowling, trampolining, swimming and shopping. Some of these were regular weekly activities; others took place as and when people asked for them. A relative said: “It’s great they get so many opportunities to go out and do things.”

CQC said: “The service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.”

The ‘Good’ rating means that all Affinity Trust’s registered locations in England have been rated ‘Good’ by CQC for more than a year.


Read the full report on CQC’s website
See all our ratings, reports and inspections

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Contact us

Head Office

Head Office
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E: info@affinitytrust.org

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E: info@affinitytrust.org

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E: infoeast@affinitytrust.org
Suffolk Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk IP14 1RD View Map
T: 01449 774030 E: infoeast@affinitytrust.org
Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E: infoeast@affinitytrust.org

Midlands

Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E: infomidlands@affinitytrust.org

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E: infonorth@affinitytrust.org
Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E: infonorth@affinitytrust.org
Shipley Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E: infonorth@affinitytrust.org

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E: paultaylor@affinitytrust.org

Scotland

Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E: infoscotland@affinitytrust.org
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E: infoscotland@affinitytrust.org
Aberdeen Office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E: infoscotland@affinitytrust.org
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E: infoscotland@affinitytrust.org
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E: infoscotland@affinitytrust.org

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E: infosouth@affinitytrust.org
Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E: infosouth@affinitytrust.org
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E: infosouth@affinitytrust.org

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E: infosoutheast@affinitytrust.org
East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E: infosoutheast@affinitytrust.org

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: info@affinitytrust.org
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