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For parents and carers

Affinity trust makes it easy for the people we support to share their lives with those who are important to them.

We work closely with the people we support and their relatives and carers to facilitate the contact that they want, whether this is by daily visits or by more infrequent visits, trips away together, phone calls, emails, or interaction on social media.

Parents are often worried when their son or daughter leaves home for the first time or if they have a change of support provider. Affinity Trust has a good track record of paying attention to detail and ensuring that this goes smoothly, making it a positive experience for all.

Our support teams have open communications with parents and carers. Any concerns are answered or resolved through this inclusive relationship that we develop with both the people we support and their families. If parents and carers still have concerns, we often help to put them in contact with other parents who can help to ease any remaining worries.

Affinity Trust ensures that parents and carers understand the support that is being provided and the positive behaviour support model that we follow.

Meet Lisa

Lisa’s son, Dexter, needs complex support and round-the-clock care. Lisa herself was a single mother for many years and had cared for her son for most of his life. She had great anxiety about Dexter living independently, since the support he had received while he was at college had left them both disappointed and unhappy.

Affinity Trust listened to both Dexter and Lisa’s concerns and set out to provide the right kind of support for them both. Dexter moved into a bungalow with two friends, who also need support, and is now able to take part fully in activities that he was never able to do before. With the support of Affinity Trust, he has made positive progress. He communicates more, enjoys the activities he gets to take part in, and for the first time is not underweight.

At first, Lisa had reservations about Dexter living away from her. She would visit every day and often brought him home. However, she soon realised that Dexter was happier in his own home. She said: “Dexter made it clear that he’d rather be at his home, not with the family! He does so many interesting things now.”

“I don’t need to be near him at all times, I am totally confident in his care, that the support staff understands him and that he will be happy. So much so, that I have been able to visit relatives in Australia for the first time in 25 years.”

Meet Jack and Laraine

Jack, Robert, and LarraineJack and Laraine’s son – Robert – started being supported by Affinity Trust in 2012. Initially, they were concerned about the move and what it would mean for him. Not only did Jack and Larraine have regular discussions with Affinity Trust, but they were able to talk to parents whose son or daughter was supported by Affinity Trust. This channel of communication allowed them to express their worries about Robert and to ask the questions they wanted to.

With all their concerns answered, Jack and Laraine felt confident that Robert was in safe hands and went through with the move. Now they regularly attend parent and carer forums and have an open communication with Robert’s support team. They are happy with the support that Robert is receiving.

Jack said: “I cannot quite put my finger on just why – but since Affinity Trust has been supporting Robert, he has become a happier person and it has been a positive experience for us all.”

Learn more about Robert

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
T: 01449 774030 E:
East Anglia - Southend Office
Suite 7, 1st Floor Chalkwell Lawns, 648-656 London Road, Westcliff on Sea, Essex, SS0 9HR View Map
T: 01702 335980 F: 08456 437291
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E:
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map
T: 01502 569986 E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E:


Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E:

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E:
North - Shipley Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 F: 08456 437361 E:
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield, S21 1DY View Map
T: 0114 276 4980 E:
North - Tameside Office
The Old Courthouse, Chapel Street, Dukinfield, Cheshire SK16 4DT View Map
T: 0161 711 0577 E:


Scotland - Divisional Office
37 George Street, Ayr, KA8 0AH View Map
T: 01292 292922 F: 08456 437822 E:
Scotland - Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
South - Maidenhead Office
Unit 5, Maple Court, Grove Park Industrial Estate, Waltham Road, Maidenhead, Berkshire, SL6 3LW View Map
T: 01628 822359 E:
South - Portsmouth Office
Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ View Map
T: 02392 666624 F: 02392 666624 E:
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:

Bradford Positive Behaviour Support Service

Positive Behaviour Support Service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751 E: