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‘I am doing more for myself now’

 

The Care Quality Commission (CQC) has rated Affinity Trust’s support in Somerset ‘Good’ in all five categories – caring, effective, responsive, safe and well-led.

CQC, the independent regulator of social care in England, carried out its inspection in early February. At the time, Affinity Trust supported 17 people in Somerset, mostly in the Mendips, in their own homes.*

CQC visited four of those people, spoke to a number of staff, and reviewed support plans, medication and other records.

The inspector noted:

  • people’s outcomes were consistently good, and their feedback confirmed this

  • people were supported and treated with dignity and respect

  • people were relaxed and cheerful in the presence of staff, with ‘comfortable, friendly banter’ between people and staff

  • the support was consistently managed and well-led.

CQC noted that Affinity Trust staff actively supported people to make decisions about their support, with one person saying: “I said I wanted to go for breakfast at [a local pub] and we went. I can say when I want to go out and where.”

Similarly, people were supported to be as independent as possible. One person said: “I know they [staff] are there when I need to ask for help or advice but I am doing more for myself now.”

In written feedback, one relative said: “It takes a certain quality of imagination, combined with organisational skills, to give the best support to our children who have special needs; and this you have in spades.”

The ‘Good’ rating means that, since July 2018, all Affinity Trust’s registered locations in England have been rated ‘Good’ by CQC.

* Affinity Trust also provides outreach support in Somerset; this support was not inspected.


Read the full report on CQC’s website
See all our ratings, reports and inspections

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Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E: info@affinitytrust.org

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E: info@affinitytrust.org

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
T: 01449 774030 E: infoeastanglia@affinitytrust.org
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E: infoeastanglia@affinitytrust.org
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map
T: 01502 569986 E: infoeastanglia@affinitytrust.org

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E: infoeast@affinitytrust.org
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E: infoeast@affinitytrust.org

Midlands

Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E: infomidlands@affinitytrust.org

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E: infonorth@affinitytrust.org
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E: infonorth@affinitytrust.org

North West England

North West - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E: infoshipley@affinitytrust.org

Scotland

Scotland divisional office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E: infoscotland@affinitytrust.org
Oban office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E: infoscotland@affinitytrust.org
Aberdeen office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E: infoscotland@affinitytrust.org
Isle of Bute office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E: infoscotland@affinitytrust.org

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E: infosouth@affinitytrust.org
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E: infosouth@affinitytrust.org

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E: infosoutheast@affinitytrust.org
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E: infosoutheast@affinitytrust.org

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E: infosouthwest@affinitytrust.org

Positive Behaviour Support for children, young people and families

Positive Behaviour Support service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751/07341 478228 E: paultaylor@affinitytrust.org
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